St Andrew Hospital
QA System☰
SACHK
Quality Assurance
3
Welcome Admin
Overall Satisfaction
82%
Recommendation Index
79%
Total Responses
1240
Complaint Rate
11%
Waiting Time Index
74%
Staff Courtesy Index
88%
Facility Cleanliness
91%
Monthly Satisfaction Trend
Satisfaction by Age Group
Root Causes of Dissatisfaction
Top Complaints
| Issue | Frequency | Impact Level |
|---|---|---|
| Long waiting time | 312 | High |
| Staff attitude | 198 | High |
| Cleanliness | 121 | Medium |
| Communication | 97 | Medium |
| Pharmacy delay | 65 | Low |